SMEs

As an SME business, we understand the challenges that business owners face. Our cloud solutions allow our clients to work from anywhere using multiple devices.

As an SME business, we understand your needs and recognise which features are key to your business. Features such as:-

Call transfer
Overflow (or hunt groups)
Auto attendant options (press 1 for sales, press 2 for support etc)
Call recording
Voicemail to Email
Voicemail transcription
Presence (allowing you to see the status of your colleagues)
Instant messaging
Video calling

A lot of these features can be provided through the phone system, or we can integrate directly into Microsoft Teams. Whether your requirement is handset led, or softphone / mobile app led, we can help. We can tailor a solution to your exact requirements no matter what industry sector.

Cloud Telephony Partners

Wildix

Convergence Communications are proud partners with Wildix, an international leading provider of cloud telephony.

Our journey with Wildix began in 2018 and very quickly, we achieved Gold Status in 2019, a testament to our relationship and high standard of customer service.

Convergence offers customers the Wildix portfolio, consisting of the most up to date cloud telephony and video conferencing solutions

CallSwitch One

Convergence Communications are a proud partner of Telco Switch, a market leading cloud telephony provider.

The partnership with Telco Switch was formed in 2021 and Convergence markets their leading cloud product, CallSwitch One. CallSwitch One is another flagship product for Convergence and is the 2nd generation product of an already popular platform

Horizon with Webex & Teams

Horizon with Webex is an optional calling and collaboration tool included with Gamma’s Horizon Cloud platform. It integrates seamlessly with Microsoft Teams, giving users the choice to work within Webex or Teams. Webex features run on Cisco’s cloud, while Teams users can make voice calls directly through the familiar interface with an included dial pad

Operator Connect

Operator Connect allows users to make voice calls within Microsoft Teams while utilizing Gamma’s voice network to deliver calls directly into Teams.

This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need

THE AFTERSALES SUPPORT IS INCREDIBLE

Convergence gave our growing team the perfect solution for communication, with so many working from home and on site. Our cloud engineer has responded to all our training and technical needs without delay and has exceeded expectations on both counts.

It has also helped us keep our customers up to date by allowing us to personalise any outgoing messages all updated within the hour of sending our requests. We have used Wildix for the last year and would highly recommend it to any other business looking to switch to a cloud-based phone system.

Artisan Electrics - Cambridge, Cambridgeshire