Convergence has extensive experience in this sector having successfully delivered cloud telephony solutions to several medical centres and doctors’ surgeries.
We have developed Wildix to integrate seamlessly with patient partner databases such as EMIS and SystmOne providing speed of information to agents on the front line.
Therefore, we can deliver features such as:-
- Position in queue
- Call back from queue
- AI call recording
- Call analytics
- Customisable ‘real-time’ wallboards
All these features enhance the patients’ experience which ultimately may lead to additional funding for your practice. We are truly an expert in this industry.