Convergence recently installed a new system at Selwood Products. The customer's requirement were complex and the installation needed to take place within a certain timescale. We understood the customer's needs and delivered on time. Here is what the business owner had to say...
"Convergence have done a great job installing our new system. Thanks Convergence. Great Service"
Owner, Selwood Products
Roll out the Red
Convergence recently installed an NEC telephone system into Roll out the Red's showroom. The installation has transformed the way in which they can now deal with enquiries. Here is what they had to say...
"New NEC phone system installed today by Convergence Communications. Good quality phones backed up by high level of service. Highly recommend".
Aaron Godden, Roll out the Red
The Finishing Post
Convergence has been working with The Finishing Post for the past year and provide them with maintenance support on their telephone system. Here is what the customer had to say...
"Convergence have provided consistently fast and effective technical support, along with fantastic service. We'd highly recommended their services."
Amy White, The Finishing Post
Convergence recently relocated Baron Design to a new purpose build office in Cambridge. There were a number of issues, namely the fact that the customer was moving to a different telephone exchange and were presented with the problem of having to change their telephone number.
Due to the nature of the business, Convergence had to meticulously plan the move to ensure it went as smoothly as possible.
Here is what the owner of the business, Gwen Baron had to say...
"Moving office is very stressful for all parties involved, especially when your company is as reliant on phone lines as ours. Thanks to Convergence the whole transition was very smooth."
Gwen Baron, Baron Design
Convergence has been working with Lola Cars for a number of years maintaining their telephone system. As you can imagine from a company of this size, their needs might exceed those that you'd associate with an SME business. Lola have several sites which places a huge demand on their telecoms infrastructure. Convergence has successfully maintained this infrastructure and has developed an excellent working relationship with this customer.
Here is what Lola's IT Manager, Chris Caffyn had to say about Convergence...
"Convergence Communications has worked with Lola for several years. Reliable communications are essential to us and our confidence in Convergence's ability to deliver has been repeatedly justified, as they have consistently shown an outstanding degree of technical ability and, just as importantly, an exceptional level of customer service."
Chris Caffyn - IT Manager, Lola Cars
Again, Convergence has worked with Codair Design for a number of years and have continued to work closely with them. Here is what their Head of IT, Alan Wheeler had to say...
"We have used the services of Convergence Communications since 2005 when initially, they took on the maintenance of our ageing Panasonic telephone system. Shortly afterwards, in April 2006, they installed a new Intertel Axxess system.
The new system necessitated the revision of our Cat5e network infrastructure which handles data transfer for our computer networks and telephones. A new patch panel cabinet was installed to provide additional patch ports for around 60 new outlets in our sales offices.
Much of the work was done in normal working hours with no disruption to the daily working of our offices and staff. The final changeover was done after hours at the weekend and training for staff on the new Axxess system was arranged for the following Monday with Convergence staff on hand to ensure there were no snags. The whole process was practically seamless and our staff and customers suffered no inconvenience.
Since the installation of the Intertel Axxess system, the support under our maintenance agreement has been excellent providing us with virtually trouble free telephone communications."
Alan Wheeler, The Codair Group.
Convergence has also recently provided a Samsung telephone system for Ski Famille, a company that specialise in providing first class accommodation for families wanting to experience alpine adventure in the French Alps. Here are the comments of their MD, Chris Thompson...
"Convergence gave us great advice on the right system for our needs and installation was done professionally within agreed timeframes. We now have a set-up that enables us to seamlessly integrate a home worker and an employee in France on our phone system. When moving office we hit problems with the BT infrastructure in our building and Convergence quickly came to the rescue. Thank you for all of the help and support."
Chris Thompson - MD, Ski Famille.
Convergence has also recently installed a large telephone system into Granta Design in Cambridge. The customer's requirements were very specific and through demonstrating attention to details and expertise, Convergence were successful in winning the contract.
Below is what Craig Seymour, the Project Manager at Granta had to say...
"When we wanted to change our phone system to one that could cope with our expansion plans, Convergence was one of five companies we contacted for quotes. The ensuing sales process with Convergence was by far the most pleasant, with the Sales Manager providing just the right amount of follow-up, without being too pushy. The Support Team pre- and post- sale were always responsive to the many questions we had on how to make the system work how we wanted. Installation was smooth, and the inevitable glitches were dealt with efficiently and without fuss."
Craig Seymour, Granta Design
St Mary's Surgery
St Mary's Surgery have been a customer of Convergence for many years now and we were delighted when we were asked to install a new NEC system. Here is what out contact, Steven Hutchcraft had to say...
"Despite not installing it, Convergence maintained our Toshiba phone system for a number of years. On the occasions that we had problems they responded promptly with a level of service that is necessary for a GP surgery.
When we recently changed our phone system we stayed with Convergence as we have built a good working relationship with them and felt they understood our needs."
Steven Hutchcraft, St Mary's Surgery
Remtec Search & Selection
Remtec have been a customer of Convergence for the past few years and the new system provided them with additional functionality and we continue to have a great working relationship with them. Lorna Mayo, the Office Manager comments...
"Convergence installed our new phone system at the end of 2009 when our existing contract came up for renewal.
• Oliver Shevki, Director came to our office to talk through new system options, benefits and the install process
• Engineers were onsite during the installation which was completed with minimal disruption
• Engineers provided training on using the phones and are always on call to assist with any questions.
• Reduction in ongoing monthly costs
The whole process from start to finish was seamless and with limited disruption."
Lorna Mayo, Remtec Search & Selection
Standen Engineering are perhaps one of our longest standing customers. Here is what Dina Reedman had to say about us...
"The service that we receive from Convergence is of such a high quality.
We know if we have a problem Convergence will aid us to solve as efficiently as they can, either via telephone or a call-out.
The staff have always been very helpful and courteous.
We have worked together with Convergence for many years and we would definitely recommend them to look after your telecom needs."
Dina Reedman, Standen Engineering
Honey PR have been with Convergence from the very start and we have always enjoyed a very good working relationship with them. The owner, Sarah Wilkin had this to say about their recent office move...
"A big thank you to Rachael and the team for making our move into new offices so smooth. Convergence has always provided us with fantastic service and Rachael is always on the end of the phone if we need any advice or help.
Great work guys."
Sarah Wilkin, Honey PR