Value Added Services
Value Added Services
Convergence offer a number of value added services which both compliment our core business and also provide access to a new range of products that were previously unavailable.
Our objective is to provide our clients with the tools to help them run a more efficient business. A focal point is the telephone system and how that operates, how it can add value and how it can enable businesses to work smarter.
In an attempt to keep our customers ongoing spends to a minimum, Convergence is partnered with TML. TML can provide very cost effective call and line rental packages.
Measure Your Marketing
Our call tracking services enable our customers to test and measure their marketing. They provide an accurate measurement of which advertising campaign is effective. A weekly report enables you to see where your customers are calling from.... yellow pages, yell.com, your company web site, a flyer, a company brochure etc.
Speak to your customers using video. We can create a professional video for your company that can be used on your company web site, in presentations and even on your email signature providing you with the ability to communicate more effectively with your clients.
On Hold Marketing
When your customer is on hold, do you tell them about your business? Do you direct them to your web site? Do you make them aware of any value added services you provide. With our on-hold marketing, you can do exactly that.
How effective are your team? Our vehicle tracking solution provides our customers with the ability to track their vehicle fleet to ensure their team is working to its full potential.
Our web and audio conferencing facility is free of charge to set up and the client simply pays for the calls whilst connected to the system. Remote employees can dial into a central number and be connected to an audio or web conference.
Convergence can now offer an automated texting service. It's primarily aimed at the Healthcare sector and will allow you to send an automated appointment confirmation text message directly to a patient?s mobile phone when they book an appointment at your practice, thus saving you time and money.
We are also offering a wide range of IP cameras. These cameras are easy to install and maintain and allow you to secure your premises using IP technology.
If you suffer a power outage and you don't have a UPS installed, you'll not only lose power, but you will lose your telephone system. With a UPS installed, your system can keep on running.