Support

Maintenance

Convergence provide telephone system maintenance with every telephone system that is installed. This provides our customers with peace of mind knowing that their investment is being well looked after.

In the event of a fault, a Convergence Engineer will contact the customer almost immediately to ascertain where the problem lies. If required, the Engineer will be routed to site to resolve the problem as quickly as possible. Any faulty hardare is repaired or replaced under the terms of the maintenance agreement.

Convergence will also liaise directly with your network provider should the fault exist across their network. The customer will be kept in the loop until the fault is resolved

 

Remote Programming

There are options to increase the levels of support Convergence offer. For example, we can provide remote programming for as little as £90.00 per session. Therefore, you can book one of the Engineers to remotely program your system with any changes that you require with the minimum of fuss and with no disruption.

Offsite / Onsite Diagnostics

Convergence also offer an offsite and onsite diagnostic service to ensure your telephone system is working to its full potential. Therefore, you can have an Engineer either connecting into your system or actually onsite conducting a full system healthcheck. A report is generated alerting the customer of their exact configuration and any programming changes that have been made.

Training

Convergence also offer a full training service to ensure 'new starters' are familiar with the system from Day 1. We also offer refresher courses for existing staff members.