FAQs

Frequently Asked Questions

Q: Should I order my telephone lines direct from BT?

A: No, liaise with one of our sales specialists and we'll make the relevant recommendation to ensure the contract is correct in terms of length and tariffs. Convergence is partnered with TML who can offer a more competitive and flexible solution.

Q: Can Convergence Communications arrange the lines for me?

A: Absolutely. We are partnered with a number of network providers and can manage the line installation process from start to finish.

Q; What about call charges?

A: Convergence Communications can provide some very cost effective packages which will help to keep your ongoing telecoms costs to a minimum. We can provide a bespoke tariff that will be tailored to your exact requirement. We also have a 'bundled' package that will provide with a fixed cost for your calls. These bundled packages are very cost effective.

Q: Do you provide mobile solutions too?

A: Yes, through one of our partners. We can offer deals with O2 and Vodafone.

Q: What about a Blackberry or an iPhone?

A: We can provide any kind of device on a whole range of business tariffs. Simply contact Convergence Communications and ask to speak to Oliver or Lauren. We'll in turn put you in contact with our partner company.

Q: At what stage should I be looking at a telephone system?

A: If you need to transfer calls internally and could benefit from an integrated voicemail, you certainly need to consider investing in a telephone system. Convergence Communications can offer bespoke packages for all new and existing customers.

Q: How do I know which telephone system I need?

A: Convergence Communications can offer help and advice to ensure you're choosing the best possible telephone system for your company. We can make the right recommendation based purely on your business requirements.

Q: Do you offer finance options?

A: Absolutely. Convergence Communicaions understand that cash flow is important to smaller businesses. There are various lease options available - just ask one of our sales advisors.

Q: What happens after the system is installed?

A: Every system has a maintenance support agreement which means we maintain the systems long after installation. We'll ensure the system is running smoothly and operating to its full potential at all times.

Q: Am I provided with an dedicated account manager?

A: Yes, from the moment the telephone system installed, your account manager will contact you to introduce themself. From that point on, you will have a single point of contact.

Q: Are all of your engineers employed?

A: All Convergence Engineers are employed and fully accredited having been through our rigarous training schedule.

Q: Do you have any reference customers or case studies?

A: Convergence has as number of reference customers that we are more than happy to put you in contact with.

Q: Has Convergence won any awards?

A: To date, Convergence has won six awards; two national awards and four local business awards.

Q: How long has Convergence been trading?

A: Convergence was formed in June 2004 and has been trading ever since. The company has a very good credit record and has always traded with a profit. Copies of our accounts are available upon request.

Q: Why should I choose Convergence?

A: Convergence has a very experienced team in both sales and engineering. Therefore, you rest assured that Convergence will provide and install the right solution for your business.

Q: What sets you aside from the competition?

A: Convergence does a number of things differently. Firstly, we provide project management during all of our installations. We provide a dedicated account manager to manage your account long after the installation. We also provide a yearly system healthcheck as part of our maintenance agreement. This ensures your system is programmed correctly and is really working for you. We also provide full network carrier liaison. Again, this ensures your billing is correct and that faults are dealt with and managed accordingly.

Q: Tell me about the relationship between Convergence and NEC?

A: Convergence is a direct NEC partner which means we purchase our equipment directly from the manufacturer. Convergence are supported directly by NEC which allows us to air our customers opinions and thoughts. If you feel a particular product needs 'tweaking', Convergence can put forward your suggestions for consideration. NEC are very flexible and that is why the partnership works so well.