About Convergence Communications Ltd
What makes a great telecommunications company?
Well, don't just take our word for it, listen to what our customers are saying about us!
Convergence has a number of high profile clients in the local area and we are often referred business by customers who have dealt with us.
Craig Seymour of Granta Design was approached by Convergence by pure coincidence as one of our telesales team stumbled across the opportunity. We were the last company in to see the client it was prudent to send in one of our Directors to make a good impression. The meeting went well and our solution was tailored around the customer's exact requirements. The proposal was well written, detailed and covered all of the points that were raised in the meeting. Several questions were raised by the client and after some negotiation, Convergence were successful in gaining that all important signature. And here is what the customer had to say...
"When we wanted to change our phone system to one that could cope with our expansion plans, Convergence was one of five companies we contacted for quotes. The ensuing sales process with Convergence was by far the most pleasant, with the Sales Manager providing just the right amount of follow-up, without being too pushy. The Support Team pre- and post- sale were always responsive to the many questions we had on how to make the system work how we wanted. Installation was smooth, and the inevitable glitches were dealt with efficiently and without fuss."
Craig Seymour, Granta Design
Convergence Communications prides itself in offering something a little different. We take a consultative approach and really listen to our client's needs. We believe in 'going the extra mile' and not only delivering excellent service, but delivering on our promises. Our customers and their requirements come first and it is this ethos that has enabled Convergence Communications to grow steadily even during a recession.
Not only do we have a team of highly skilled engineers (all of whom are fully trained at both NEC's and Samsung's Headquarters), but our sales team are also fully trained by the manufacturer. This is a key point and one that is often overlooked. How can we deliver the right solution if the salesperson hasn't completely understood the customer's requirements.
This is where we differ from the competition.
This is why, we win awards on both a national and local level.
This is why we are referred to on a regular basis.
This is why YOU should choose Convergence.
We have also introduced some very strong and key strategic partnerships. This enables Convergence to deliver and oversee a complete communications solution.
Convergence offer total telecoms packages which means we don't just provide hardware. We can also install cabling infrastructures for voice and for data and provide cost effective landline and mobile packages. We can also liaise with the likes of BT on our customer's behalf.
Mission Statement - Our promise to deliver... You talk, we listen...
Our mission statement is to provide our customers with the highest level of on-going support ensuring that their telephone systems are not only programmed correctly during the initial installation, but well-maintained and supported for many years to come. We believe in building strong working partnerships with our customers.
As we strive to offer the very best service to our customers, we need to make all clients aware that all calls are recorded for training purposes.
See what our customers say about us